Manage t-shirts and custom products from idea to production (and through the lifecycle to retirement, if necessary).
Oversee over 200 unique products, monitoring inventory to a 120 day cycle.
Track sales indicators to decide which properties need expanding and which need reduction.
Read through c. 50 new customer suggestions every day.
Write unique copy for each new product and contribute to the monthly newsletter.
Partner with vendors of licensed products.
Foster product suggestions from fellow employees.

Served in an advisory capacity regarding functional changes across multiple channels for an established insurance carrier and financial services institution.
Quantified business impact of system outages and communicated status to all levels of management.
Helped make immediate decisions on recovery strategy to mitigate consequences and impact to USAA financially and the membership.
Managed $1M annual budget of small projects within Customer Relationship Management (CRM) program from idea through prioritization and scheduling.
Summarized weekly changes to Internet, CRM and intranet channels for executive management.
Created and implemented release management process for decentralized intranet used daily by over 20,000 employees.
Implemented business and data security guidelines that allowed the creation and evolution of a version of the intranet employees could log on from home.
Served as a representative at disaster recovery exercises and maintained business continuation documentation regarding communication of outages to the members and employees.
Tracked and renewed over 100 SSL certificates and domain names.
Performed an explicit or ad hoc advisory role for dozens of projects.
Worked as release coordinator for changes to usaa.com.

Army Times Publishing Co.
Jan. 1998 - Jan. 2000
Senior Producer/Content Director, Military City Online

Managed content of ten online ventures for publishing company of weekly newspapers in the federal, space, defense, and military industries.
Proofed all online content and highlighted offerings on portals.
Designed and built unique online feature packages.
Created and maintained areas online aimed towards the military community on the AOL platform.

America Online, Inc.
May 1995 - Oct. 1997
Project Manager, Network Programming

Created hundreds of pieces of standalone help content for the general membership.
Assisted in the coordination of multiple online areas for enterprise-wide events such as holidays.
Built and maintained online areas using AOL-proprietary tools.
Provided phone support troubleshooting for all AOL clients.

Continental Dynamics, Inc.
May 1994 - May 1995
Information Systems Assistant

Helped to administer site support for basic hardware and software configuration for a small government contractor.
Edited technical documents for government contracts.